Edit your action, and on the lookup field for the "assigned to" there is a drop down on the left. read more, Learn Salesforce with Gemma Homework and Recordings, Introduction: Learn Salesforce from Scratch Totally Free, Tips for Passing the Lightning Experience Reports & Dashboards Specialist Superbadge, How Chris and I used Salesforce to help with mental health, functional people looking to brush up on their Service Cloud skills, developers who would like to know more about how Salesforce can be used in the front end, Anyone studying for their Service Cloud consultant certification, Think back to the pre-requisite badges theres something you have to enable before allowing emails to be sent from a Case. My brother has started to play with me! I got it figured out. I learned so much doing it. I would also like to contribute in your knowledge by providing you wonderful information on top 10 UI/UX trends in 2022 . My error message is "Challenge Not yet complete here's what's wrong: We can't find the Cirrus Support Process. Click the cog in the upper right hand corner. Any clues as to what I might be missing? Go to a case- check the Status options. Hello, I am also stuck with the same situation as Anonymous May 31, 2019 at 12:12 AMHi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Error: "We can't find the Entitlement Name in the System Administrator Profile. R&D, A project with Daddy: My favorite daily process! No idea what is missing. any ideas? I'm sure you've done this but is omin-channel enabled? Thanks for your time! I am getting an error in challangee check: Challenge Not yet complete here's what's wrong: Ensure Case Status is set directly from the Macro not through a Quick Action, Trigger, Workflow, or Process Builder. The simple things Hey, i'm on challenge 3 and almost done. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? I made two dollars today! That is why I referred to the question that was asked to you before on May 31st. Hyatt Place New Taipei City Xinzhuang. May 20, 2021; kate taylor jersey channel islands; someone accused me of scratching their car; Intel System Validation Engineer Interview Questions, Section 215 Madison Square Garden, Fedex Routes For Sale Pa, Newport Victoria Crime, Michigan Court Ori Numbers, Biology: The Dynamics Of Life Pdf, I have created and recreated the Cloud Technical Team support process more times than I can count. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: MQUSLKFA.Tried in doing different org too. Review the steps to create the 'Cloud Team Billing Support' profile.I deleted and recreated the profile number of times. You have to make the article "Linking SP-100 to SP-200" visible to everyone. 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E.g. @Joy.. Can you please share the solution ?r. Usually this is due to some pre-existing configuration or code in the challenge Org. Ensure you set up the routing for Advanced Cases properly.I configured both Advanced and Basic Case Configurations But still getting same Error. It's a status. "This is a standard app. I'll keep checking if I missed anything. My problem was that I had 2 users with the same name: Ada Balewa. Note the filter. While I'm trying to create a Macro, and adding Instructions, the Update Case tab under feed tab is not highlighted. Knowledge Sidebar is enabled in the Cloud Technical team page layout (and in all other layouts) but the message persists.Any idea on what else to look for. Hello there,I am stuck on Challenge 5I keep getting the error "Challenge Not yet complete here's what's wrong:We can't find a data category called 'Billing Topics'. If the answer is a dev org and you are still on step 1 or 2 of the challenge, I would just start over in a playground. I just finished the superbadge. Modified 2 years, 1 month ago. I have created data categories and Subcategories and have activated.But have issue with the above error. (I made a custom button as well for this one.). Just make sure you pick the right one:https://help.salesforce.com/articleView?id=customizesupport_email.htm&type=5. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. I have logged in as Ada can see everything selecting an article with question and answer field but keeps providing me the error "We can't find that Case Agents have access to Knowledge. Let's do this. Could you shoot over a few screenshots of what you have? Its awesome once its all working. Ensure you select the correct Chart format." Ensure you group report results correctly. The worst error! Hi Baby, On Challenge 2 - was i wrong to create a new picklist field and call it "Case Stages" and drop it on the Case Information Page Name? Making dinner for Mom! Hello, Could you please advise on the below error: T hank you.Challenge Not yet complete here's what's wrong:We can't find the correct Milestones for High Priority Cases. Please add the Email quick action in the page layout for lightning experience in case you dont find it on the feed and let us know if you are still seeing this issue.Thanks,Praveen, The response from Salesforce support was good. Hi im running into an error on Step 4 "Challenge Not yet complete here's what's wrong: We can't find the 'Basic Cases' configuration. Hi there, thank you in advance for your time, very kind of you.I am stuck on Challenge 4 - Routing Case Traffic and the error message I am receiving is:Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall.I have 2 Routing Configurations: Advanced Cases with: 'Routing Priority' of 1, 'Routing Model' of Least Active and 'Units of Capacity' of 2.00 - with a 'Related Queue' of 'Advanced Case Organizer'Basic Cases with 'Routing Priority' of 2, 'Routing Model' of Least Active and 'Units of Capacity' of 1.00 - with a 'Related Queue' of 'Basic Case Organizer'.Also;'Email-to-Case' is enabled and has a Routing Address.I have a 'Service Channel' called 'Stormy Cases' (Case object).I also completed the Trail: 'Omni-Channel for Lightning Experience' but obviously I didn't fully understand it :(Thanks again for your time. !Challenge Not yet complete here's what's wrong:We can't find that Low Priority Cases have been assigned to the 'Basic Case Organizer' queue. The error message is so cryptic that it's hard to troubleshoot the issue. A few things to check:1) On the custom app - Object added?2) Case page layout (don't forget that you've created a custom one) - What fields have you added?3) On the record page - added the component to "count down" until the next item due? I was creating 'wrong queue' queue . Hope this solves it for you too. I keep getting this message on step 3:Challenge Not yet complete here's what's wrong:We can't find the Entitlements Tab on the Console. I feel it's an action but how can I combine an email sending and update record in one action is baffling me morever what's frustrating me is that I can't select the cloudy weather template in the default template for a 'send email' action. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Hi All,I am currently stuck at challenge 4. Empty the recycling bin. In the worst conditions, Ursa Major panels produce ~25% of maximum power. A quick look through this module will likely be very helpful:https://trailhead.salesforce.com/en/a-processsupport/create-support-processes. kindly disregard my earlier comment.Check the FLS of Case Object of the customise case page layoutAnd you were right, the "count down" should be added too, otherwise another error will pop up.Thanks,. Thanks for getting back to me. As with any Superbadge on Trailhead, you'll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. I am going bananas here. I'd just give it 24 hours then recheck the challenge. ", There are two options for email to case. MVNO Providers3. If you can not, I'd look around at permissions. on 6th challenge. You may find it easier to set this up using the Set Up Knowledge setup flow, Create your article (I found that my custom fields were already there, which helped), Youll need to make changes to your Case Lightning page and actual record page to complete this part , The first requirement smacked of full automation bear in mind to stay modern in your approach, I had to put {!recipient.name} in my email template for it to work it fusses over fields. I'll let you guess that part :) 2) I'm showing subtotals, but I doubt it matters, Thx a lot, you gave me nice direction. stuck in challenge 6 please help. Start here:https://trailhead.salesforce.com/en/content/learn/modules/service-cloud-agent-productivity/create-a-macro-and-quick-textAnd check to make sure that your email template is available for use. One of the special superbadge by Salesforce through Trailhead - Lightning Web Components Specialist. I'll take a look as soon as Trailhead is back up! Keep working, great job i believe you should like my post home care specialists. Module. "Can you please help me, what am I missing? Some changes are done at Challenge 2. I'd try again since Trailhead had issues yesterday. "my report is looking all correct. Ensure the Macro uses the Cloudy Weather reusable email for the subject and body." I originally created the Cloud Team Billing Support profile first, then cloned it (using the clone button on the Billing profile page) to create the Cloud Team Technical Support profile. The free lemonade offer worked! Ensure you have created the Support: Cloudy New Email from the Case email template.I already created Email Template with a name Support: Cloudy New Email from the Case. Also, created Technical Topics (Technical_Topics) with Broken Equipment (Broken_Equipment), Connections & Panel Access (Panel_Access).What am I doing wrong. Review the steps to ensure you create the Case Page Layout for the Cloud Technical Team.Is it how I named it? Tried it all, from custom : support profile to standard user, even admin. Yeah, meant task.And yeah, completely missed that dynamic case owner assignment until just a few minutes after I sent my comment. Review the steps to create the 'Cloud Technical Team Support Process'.". Yes! here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. "I have created 3 queues,presence configuration for Advanced and basic with correct capacity and routing configurations with priorities as advanced 1 and percentage capacity as 100 and for basic 2 and percentage capacity as 100.Still stuck with same errorCould you please help me with the issue. Does this match the requirements? It has to be so simple. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. I'm wondering if that has anything to do with it?Any direction pointing is greatly appreciated! Drag the Milestones object from the left bar of the lighting app editor anywhere on the page.5. Ensure the Case Reason and Type Analysis report format is SUMMARY. Trailhead Baby, THANK YOU SO MUCH!. Rated Accounts by State The record count for state and account rating are automatically added. Viewed 13k times 0 I have tried to find the answers in the Community but am still struggling. You, my amazing reader, get more than tips for a Salesforce Superbadge. Book Now. There are many items involved in challenge 2. On Feb. 11 you said "Cloudy Technical Team is correct name wise for both the record type and the process". I have both Email to Case and On Demand Service enabled on the Email to Case page. Ensure Entitlements are visible on Cases in Lightning.' We can thus say that UI and UX design covers a vast area, exceeding the simple wireframes. This worked for me. Hi, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Ensure you set up the routing for Basic Cases properly." Note the filter. I started the whole of the following steps in this section with the objective of creating a macro. The custom email button I made was visible instead but was not approved by the Trailhead check. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. Enable email-to-case and Enable on-demand service should be enabled for surethe rest is just guessing. My bet is that you are overlooking one line of the instructions: "Maria has recommended that you set up an automated system that will reply to customers on all new cases generated by email" If you'd like to email a few screenshots to rebecca@capstorm.com , I am happy to take a look. I am glad that you figured it out. You should be prepared for a heavily scenario . I hope that you feel inspired. I have to double check the directions, but I believe that you just have to add a few values. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. Still stuck? And what was your response to this issue, i'm in the same trouble Joy, would you mind sharing? Thanks, Michal. * Able to be used on a profile level? Also, to be honest, I dont think I am understanding the relationship between the 'Service Channel' and well anything else. Thanks a lot because I asked SF support and got this answer which did not help me much. Dont forget to add the decline reason to the configuration, Adding statuses to Profiles is key for ensuring this all works and can be tested, Your queues need to be linked to your routing configurations respectively. Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Ensure you set up the routing for Advanced Cases properly. I think it must have taken some time to register that I updated the values or something?!?!? Found my mistake (apart from taking it too literally). I have all the Data Categories entered correctly (and have reset each page several times) and yet it still gives me this error:Challenge Not yet complete here's what's wrong:We can't find a data category called 'Reimbursements and Payments Topics'. Luckily, the macros module was very fresh in my mind. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Send Email' macro. I have created also both categories. I've been stuck on this error message for two days! Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. Hello Trailhead Baby! Open a Case in the service console.2. I removed those and then the trailheadapproval was there. I still get the error: Challenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. Hi I am stuck in challenge 6. Hi John,Could you please let me know what would be the work capacity for Basic Cases and Advanced cases, i have set it up for 20 each and 100 for overflow configuration, couldn't pass the challenge.. HiiI face some problem while trying to finish this challenge:Set report, dashboard, and public list view security settingsChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. Ensure the Macro sends an email to the customer. Ok. Let's go to the App Manager- Share exactly what the App Name and Developer Name are. Thanks for the help! An action can be added to the page layout. rebecca@capstorm.com, Hey, I'm having the same issue, seeing "Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. Review the steps to ensure you display the correct fields on the Page Layout.I double-checked that all the fields are there. The macro works without the email button being visible. Please help. baby samanwaya 8:57 PM (3 minutes ago)to rebecca Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Sometimes it seems that the most frustrating problems have the simplest solutions. I had enabled 'Email-to-Case' in my because of which, I am getting the following error while trying to complete the challenge. I am struggling with this part from step 6.Challenge Not yet complete here's what's wrong: We can't find the Recipient field in the email template. Ensure you set up the routing for Advanced Cases properly. When you start a create a new report, simply click to start with a clean screen. i could pass the challenge, so great to have some experts available like you! ), I renamed my support process from "Cloud Technical Team" to "Cloudy Technical Team". Ensure you create the 'Reimbursement and Payments Topics' for Billing Knowledge articles. I didn't have enough licenses in the playground to activate Ada Ok. Let's back up a little bit. A Support Process and the page layout are two unique things. Coild you please help me out? By clicking Sign up for GitHub, you agree to our terms of service and I earned the badge ;), I am getting Error "Challenge Not yet complete here's what's wrong:We can't find a format of 'Vertical Bar Stacked' chart. Getting the error messageChallenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. This should be a prerequisite badge: https://trailhead.salesforce.com/content/learn/projects/set-up-case-escalation-entitlements, HI Trailhead baby,I am struck with Step 2 Error :We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. 79, Section 3, New Taipei Blvd., Xinzhuang District, New Taipei City, Taiwan, 242032 +886 2 8522 9980. hmmm Could you check the Group Name to make sure that it is Basic_Support_Agents Also- What other steps have you taken? Billing Topics (Billing_Topics) with Payments and Reimbursements. Could you share some details of what you have? It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process. Thanks, the mistake was that it was not Cloud but Cloudy :(, Woohoo! Start in setup. hmmm You do not want to enable all of the checkboxes. Superbadges are specifically made to reflect real-world, hands-on challenges, and prepare you to use your skills for clients and businesses requiring unique and . It still gives me the same error that it isn't found. Still stuck? :), I am unable to solve this. Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang. All reactions. I am unable to rename the "Service" console , I receive this message when selecting Edit. Even though I renamed it back to what I had before, my error message has stepped back a level to read "We can't find the 'Cloud Technical Team Support Process'. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. Someone was telling me that the visualforce template has the {!recipient.name} field but that template wasn't available for the action. rebecca@capstorm.com. i see one prob in my advance routing configuration i am not able to populate Overflow Assignee. Modified 2 years, 1 month ago. One of my favorite new things this week was taking a shower with my whole block collection. Ensure Agents have access to Knowledge when viewing a Case". Review the steps to update the Utility Bar to include a way to automate the completion of otherwise manual tasks. Ensure this task is automatically created when case type is electrical and reason is performance and status is working. advanced apex specialist superbadge solution. Ensure you create the Basic Support Agents Group.I create the 3 public groups, but i cannot move on. privacy statement. "I've read through the other comments with folks in the same boat and have tried to check all of those things first. Thanks for your Reply but I passed through that step But now I am getting error in Step 7 while validatingChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. Once this was done, I passed the 3rd challenge section. These have different SLA milestones an agent has to hit its the same in this section. Review the steps to ensure you create the Cirrus Support Process. Hello,I'm stuck on Challenge 7 with a hair-pulling message:We couldn't find the correct dashboard metadata. That's what i was looking for but i couldn't find the merge field for {!recipient.name} and i used a custom email template so that it would be available to use for the case email action. What am I missing? (Email to rebecca@capstorm.com). Service Cloud Specialist Superbadge. Sales at Lychee shadow Or rename a standard one? Leave a comment for the Trailhead Baby! I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. Grief! Activate your knowledge groups and sub-groups. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. Hey I'm getting this errorChallenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. I have the same problem, I have the same problem, could you solve it? Alas, fingers crossed for the next challenges. I've no clue what more I need to do to complete this challenge. When it works it plays a sound to tell you that a case has been assigned to you. If not, I'm happy to take a look at the details of your macro if you would post them as a comment. Did you start with a clone of the correct profile? How would you enable people to select cases from an organised list? Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! I don't know what else to try. Tonight's challenge involves the creation of two processes. Did it help? I get the following error "Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall." Would you like to share a few more details on how you currently have things set up? The instructions for configuring these rules are given directly to you dont skim read the paragraphs because the odd word will tell you how to configure whats needed. hmmm It has been a while, but I believe that just the "standard" profile is what you need. Does somebody have a thought? Ensure Entitlements are visible on Cases in Lightning. Still not sure what Im talking about? 2 comments Closed . Tweak service Console. Review the steps to rename the console to 'Cloud Support Service Console'. Thanks. Hello Trailhead Baby,Getting Below Error Message on Step 4Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Just finished my Superbadge # 5: Selling with Sales Cloud Specialist :-) | 15 comments on LinkedIn Ensure the Customer Contact can be tracked on Cases.Current SetupAssignment: Checking for below:1 (Case: Status EQUALS New) AND (Case: Priority EQUALS High) Assign toAdvanced Case Organizer2( Case: Priority EQUAL SLow) AND (Case: Status EQUALS New) Assign toBasic Case OrganizerPre-Defined Teams named "Cloudy Support Team"Case Team Roles 1: "Customer Case team" Access "read" ONLYCase Team Roles 2: "Support Lead Role" Access "read/write", My assignment is a tiny bit different (Equals High or "Not equal to High")Role names are also different- definitely schematics, but "Customer Contact" and "Support Lead", Thank you for sharing the information here.
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